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Tax On Track and Financial Consultant

Refund Policy

1. Tax Preparation Services

Consultation Fees: All consultation fees are non-refundable.
Tax Preparation Fees: Refunds for tax preparation services will be issued under the following conditions:
- If the client decides to cancel the service before any work has commenced, a full refund will be provided.
- If the service has commenced, but the client is not satisfied with the progress, a partial refund may be considered based on the amount of work completed.
- No refunds will be provided after the tax return has been filed with the relevant tax authorities.

2. Business Services

Consultation Fees: All consultation fees are non-refundable.
Service Fees: Refunds for business services will be considered on a case-by-case basis. If the client is not satisfied with the service provided, they must notify us within 14 days of service completion to discuss potential refunds or adjustments.

3. Credit Repair Services

Initial Fees: All initial consultation and setup fees are non-refundable.
Monthly Fees: Clients may request a refund for monthly fees if they are not satisfied with the service provided. Requests must be made within 7 days of the billing date to be considered for a refund.

4. Digital Products

eBooks and Online Resources: All sales of digital products, such as the 'From Small Businesses to Big Dreams' eBook, are final and non-refundable.

5. Cancellations and Rescheduling

Appointments: Clients may cancel or reschedule appointments without penalty up to 24 hours before the scheduled time. Cancellations made within 24 hours of the appointment may be subject to a cancellation fee.

6. How to Request a Refund: To request a refund, please contact our customer service team at Documentinfo@taxontrack.net with your name, service provided, and the reason for the refund request. We will review your request and respond within 7 business days.

7. Exceptions: We reserve the right to make exceptions to this refund policy on a case-by-case basis. Any deviations from this policy will be documented and communicated to the client.

Privacy Policy

1. Introduction

Tax On Track and Financial Consultant ("we," "our," "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our services.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, mailing address, and other contact details.
Financial Information: Social Security numbers, tax identification numbers, income details, and other information required for tax preparation and financial consulting.
Technical Information: IP address, browser type, operating system, and other technical details collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our tax preparation, business services, and credit repair services.
To communicate with you about your account and our services.
To improve our website and services.
To comply with legal obligations and resolve disputes.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

Service Providers: We may share your information with third-party service providers who assist us in operating our business and providing our services.
Legal Compliance: We may disclose your information if required by law or in response to legal processes.

5. Data Security

We implement a variety of security measures to protect your personal information. These measures include encryption, secure access controls, and regular security assessments.

6. Your Rights

You have the right to:

Access and update your personal information.
Request the deletion of your personal information.
Opt-out of certain data collection and use practices.

To exercise these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tax On Track and Financial Consultant
Documentinfo@taxontrack.net
314-455-4105

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Privacy Policy

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